Our client is looking for a highly motivated Level 2/3 Helpdesk Support Officer. You will need to have the skills, both personal and technical, to deal with the day-to-day issues of our clients and internal staff. Best suited to a candidate proficient with managing end-user computing within a corporate environment.
9-month contract – possibility to become permanent
Competitive hourly rate plus superannuation – based on experience
WFH and office-based support
Free parking available
Responsibilities:
- Provide 2nd and 3rd level Desktop and Application Support to the business
- Supporting clients and internal staff by phone and email utilizing remote control software
- Managing ticketed system efficiently and in a timely manner
- Assisting users with installing or configuring software
- Troubleshooting desktop, network, and server issues both remotely and onsite when required
- Completing Windows Server-based administration tasks
- Troubleshooting, recording accurate details, and escalating server and network issues
- Completing workstation builds to assist with the delivery of project requirements
- Accurate recording of tasks completed and time taken
What we are looking for:
- A passion for excellent customer service
- A passion to learn and develop skills in predominantly Microsoft technologies
- Excellent interpersonal and communication skills
- Excellent analytical and troubleshooting skills
- Thrive in a dynamic fast-paced environment
- Patient and supportive mentoring
Experience:
- 2-3 years of experience in a technical support or helpdesk role (essential)
- Relevant tertiary qualification or ITIL certification (preferred)
- Troubleshooting and diagnosis of hardware faults on PCs desktops & laptops (essential)
- Solid experience in installing, configuring, and maintaining Windows Desktop Operating systems and Microsoft Office products
- Experience onboarding and offboarding of staff
- Excellent computer skills (MS suite, Ticketing/CRM application)
- Innovative thinking whilst maintaining technical disciplines and structured frameworks
- Ability to multi-task and manage competing demands in a timely manner
- Satisfactory National Police Clearance
