Job Description

Level 2/3 IT Helpdesk Support


Melbourne, Inner East

Level 2/3 IT Support

Our client is looking for a highly motivated Level 2/3 Helpdesk Support Officer. You will need to have the skills, both personal and technical, to deal with the day-to-day issues of our clients and internal staff. Best suited to a candidate proficient with managing end-user computing within a corporate environment.

9-month contract – possibility to become permanent 

Competitive hourly rate plus superannuation – based on experience 

WFH and office-based support

Free parking available 


  • Provide 2nd and 3rd level Desktop and Application Support to the business
  • Supporting clients and internal staff by phone and email utilizing remote control software
  • Managing ticketed system efficiently and in a timely manner
  • Assisting users with installing or configuring software
  • Troubleshooting desktop, network, and server issues both remotely and onsite when required
  • Completing Windows Server-based administration tasks
  • Troubleshooting, recording accurate details, and escalating server and network issues
  • Completing workstation builds to assist with the delivery of project requirements
  • Accurate recording of tasks completed and time taken

What we are looking for: 

  • A passion for excellent customer service
  • A passion to learn and develop skills in predominantly Microsoft technologies
  • Excellent interpersonal and communication skills
  • Excellent analytical and troubleshooting skills
  • Thrive in a dynamic fast-paced environment
  • Patient and supportive mentoring


  • 2-3 years of experience in a technical support or helpdesk role (essential)
  • Relevant tertiary qualification or ITIL certification (preferred) 
  • Troubleshooting and diagnosis of hardware faults on PCs desktops & laptops (essential) 
  • Solid experience in installing, configuring, and maintaining Windows Desktop Operating systems and Microsoft Office products
  • Experience onboarding and offboarding of staff
  • Excellent computer skills (MS suite, Ticketing/CRM application)
  • Innovative thinking whilst maintaining technical disciplines and structured frameworks
  • Ability to multi-task and manage competing demands in a timely manner
  • Satisfactory National Police Clearance