This MSP Help Desk and IT Support role revolves around a consistent customer service experience. You will be a key member of a service delivery team using your IT skills and technical knowledge to understand and resolve customer enquiries.

OUR CLIENT:

You’ll join Join a fast growing, Eastern Suburbs MSP and work for local founders in a dynamic service provider.  

YOUR ROLE:

This is a clear IT Support role. You will work within a successful Service Delivery team to provide proactive support to clients. 

YOU WILL NEED:

• A technical background with some previous experience working in a technical service desk role
• Experience with service support and ticketing systems
• A basic understanding of contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications
• Industry based certifications and training.
   

YOUR KNOWLEDGE:
You will have an understanding of some or all of these technologies:

• Basic data networking 
• Office 365 Admin
• Ticketing and Documentation Applications
• RMM.

THE BENEFITS:

• The opportunity to work with a successful team comprising sales and technical excellence
• Room to grow within an established and successful team
• Eastern suburb’s location with parking
• A competitive salary package.
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume. 

The Level 2 Support Engineer role revolves around a consistent customer service experience. You will be highly customer focused willing to take ownership of client issues and do what it takes to achieve the best resolutions.

OUR CLIENT:

You’ll join a well-established IT services provider. They provide contemporary Managed and Professional Services to an extensive and growing customer base.

YOUR ROLE:

This is a clear Level 2 Engineer role. You will work with a successful and growing Service Delivery team to provide proactive support to clients. 

YOU WILL NEED:

• A technical background with some previous experience working in an IT service desk role, preferably with an MSP.
• An understanding of service support and ticketing systems.
• Experience in contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications.
• Industry based certifications and training.
   

YOUR KNOWLEDGE:
You will have some understanding of these technologies:

• Office 365 Admin
• Azure
• Veeam
• MS Teams
• 3CX
• Networking
• Watchguard / Fortinet / Meraki
• Ticketing and Documentation Applications
• RMM

THE BENEFITS:

• Room to grow within an established and successful team.
• Permanent role with B2B hours.
• A competitive salary package. 
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume. 

We have an urgent requirement to find candidates that combine experience in Pharmacy with an IT Software support background.

After discussing the requirement with our clients we know that the Pharmacy experience is the key differentiator for this role. We believe it is ideally positioned for people who have some IT support education and/or experience and who have also worked in Pharmacy (retail, wholesale, or support).

Key Requirements:

• Software Application Support Experience and/or Training
• Pharmacy operation or support experience
• Excellent written and spoken English

Key Conditions:

• Office Location Melbourne CBD
• Hybrid WFH/Office Role
• Permanent, Contract to Permanent, or Ongoing contract engagement models

Confirm in your application that you meet the three key requirements above and we will contact you to discuss the role. A detailed position description will be made available following the intial contact.

A Senior Systems Engineer works with clients to steer their technical direction and ensure that projects undertaken for them are implemented and successful. They are also the key resource for handling new technology direction, adoption, and implementation.

OUR CLIENT:

You’ll join a well-established IT services provider. They provide contemporary Managed and Professional Services to an extensive and growing customer base.

YOUR ROLE:

This is a clear Senior Engineer role. You will work with clients directly to become a trusted advisor and implementor.  You will communicate IT direction and be the backstop for a technical team as they implement and maintain solutions.

YOU WILL NEED:

• A technical background with significant previous experience working with service delivery teams, preferably including exposure to MSP operations.
• A history of technical project delivery including solution documentation.
• A significant resume showing exposure to a wide variety of IT hardware, operating systems, and applications.
• Experience in contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications.
• An understanding of Ticketing, RMM and Documentation systems.
• Proven ability to troubleshoot technical issues.
• In depth exposure to Microsoft Operating Systems. 
   

YOUR KNOWLEDGE:
You will already have a strong grasp of most of these technologies:

• Aclive Directory; Cloud and On Prem.
• Office 365/Intune.
• VOIP Telephony.
• Server and Network Administration.
• VPN configuration and troubleshooting.
• Networking including: Switching, Routing and WiFi implementation.
• Security including: Authentication and Firewall deployment.
• Exposure to common service delivery applications such as: ConnectWise, Autotask, IT Glue, and Datto.

THE BENEFITS:

• Room to grow within an established and successful team.
• Inner suburb’s location with parking.
• A competitive salary package. 
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume. pplicable technical experience please apply with an updated resume. 

Join a fast growing, Melbourne based company.  Work for local founders establishing a dynamic mixed services provider.  Leverage their established telecomunications business and growing managed services presence.  

YOUR ROLE:

Our client is committed to growth.  They are targeting increasing telecommunications sales and a growing managed services portfolio.  Join an established sales team and use your knowledge of telecommunications business development. Add and grow accounts and identify managed services opportunities.

YOU WILL NEED:

• 2 years of technology sales experience.
• At least 1 year of telecommunications sales. 
• Previous success in prospecting new clients.
• Previous success meeting sales targets.
• An understanding of telecommunication technologies.
• Clear spoken and written communication skills. 
• An obvious grasp of all things IT.

THE BENEFITS:

• The opportunity to work with an ownership team comprising sales and technical excellence.
• An established sales team with a record of growth.
• Realistic and achievable sales targets.
• Inner suburb’s location with parking.
• A competitive salary arrangement with $120k OTE and uncapped commission.

First and foremost we are looking for the right candidate. 
If you are a driven self starter with applicable BDM experience apply with an updated resume.