This MSP Help Desk and IT Support role revolves around a consistent customer service experience. The number one goal for everyone in this team is to make clients exceptionally happy. You will be a key member of a service delivery team using your IT skills and technical knowledge to understand and resolve customer enquiries.

OUR CLIENT:

You’ll join a fast growing Bairnsdale based MSP, working for local founders in a locally owned service provider.  

YOUR ROLE:

This is a clear IT Support role, you will handle first level support requests ensuring that issues are resolved quickly and that clients are informed of what to expect every step of the way. You will handle all incoming requests, escalating to others in your team as needed.

YOU WILL BE:

• A 'hands on' troubleshooter who loves solving technical problems
• A clear communicator
• A contributor, making suggestions and improvements where possible
• A positive force, following procedures and maintaining standards
• A helping hand to teamates and clients.

YOU WILL NEED:

• A technical background with some previous experience working in a technical service desk role
• A basic understanding of contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications
• Experience with service support and ticketing systems
• Experience using RMM tools and PSA software
• Understanding of most of these apps/technologies:
  - Microsoft Operating Systems, Applications and Office 365 Administration
  - Basic Networking and VoIP technology
  - Azure
  - MS Teams
  - 3CX
  - Watchguard / Fortinet /Meraki
• Previous experience working with IT hardware including troubleshooting peripherals, printers, photocopiers and shredders
• Industry based certifications and training.
   

YOUR FUTURE:

The company is growing fast and will continue to grow, you will have the opportunity to progress to Level 3 if you are up for the challenge.


THE BENEFITS:

• The opportunity to work with a successful team comprising sales and technical excellence
• Room to grow in a great learning environment
• A trusted role that includes local travel across East Gippsland
• A competitive package that includes a company vehicle.
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume. 

The Pocurement Officer focuses on maintaining supplier orders, licences, contracts and records.

OUR CLIENT:

You’ll join a well-established, technology focussed team that provides managed and professional services to an extensive and growing customer base.

YOUR ROLE:

You will join a busy admininstation team that supports the ongoing operations of a growing IT managed services company.

RESPONSIBITITES:

• Manage the lifecycle of supplier contracts and maintain strong relationships with both internal teams and external vendors.
• Keep asset records accurate and ensure technical and process documentation is up-to-date.
• Work hand-in-hand with IT Support and Sales teams to coordinate rollouts, projects, reporting, and audits.
• Prepare insightful reports and trend analysis to support strategic decision-making.
• Drive continuous improvement in service delivery, enhancing customer satisfaction and operational efficiency.
   

YOU WILL NEED:

• Proven commercial experience in IT Procurement and Services.
• Proven ability to build and maintain relationships with stakeholders at all levels.
• An understanding of SLA management, and procurement processes.
• Solid knowledge of Microsoft Office applications.
• Strong attention to detail and accuracy.
• Excellent communication and organisational skills.
• Ability to work independently and manage multiple tasks.
   

IT KNOWLEDGE

• This role is for an IT Managed Services Provider, knowledge and experience working with computers and data services will be required.
   

THE BENEFITS:

• A permanent role based in Port Melbourne
• Security working for an established company, Melbourne owned and operated since 1996
• Possible flexibility on hours 
• A competitive salary package. 
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume. 

Our Client

Our client is a leading developer of software solutions for the pharmaceutical industry and is a part of a well-established, Australian-owned healthcare brand. With hundreds of existing customers, they target a highly defined and growing market within the healthcare sector.

The Workplace

Based in the inner suburbs, you will work from a modern office alongside a dedicated team that develops, supports, and markets an innovative pharmacy management application. You will collaborate with software development, application support, and administration staff in a dynamic and supportive environment.

Your Role

As an integral member of the team, your primary responsibility will be maintaining strong relationships with key client accounts. You will drive sales, monitor customer satisfaction, and contribute to the achievement of company sales goals. This role may require occasional domestic and regional travel.

Key Responsibilities

• Maintain and nurture existing customer relationships through regular communication, product presentations, solution proposals, and sharing product updates.
• Target new customers by delivering engaging product presentations and proposals.
• Keep an eye on competitors and industry developments to identify opportunities and threats.
• Serve as the liaison between customers and external partners.
• Collaborate with the sales, marketing, and management teams to share best practices and contribute to company-wide goals.
• Continuously develop your skills by attending relevant training and industry events.

Qualifications

• Proven experience in sales or business development.
• Strong written and verbal communication skills with exceptional attention to detail.
• Experience in software application support or training.
• Familiarity with pharmacy operations or support.

Your Benefits

• Competitive salary package, including a base salary, performance-based commission model, and a company vehicle.
• Opportunities for professional growth and career advancement.
• Work for an innovative technology leader in the healthcare industry.

How to Apply

If you're ready to join a growing team and make a meaningful impact by selling cutting-edge technology solutions, driving business growth, and increasing customer satisfaction, apply now! A detailed position description will be provided after the initial contact.

The Level 2 Engineer role revolves around a consistent customer service experience. You will be highly customer focused willing to take ownership of client issues and do what it takes to achieve the best resolutions.

OUR CLIENT:

You’ll join a well-established IT services provider. They provide contemporary Managed and Professional Services to an extensive and growing customer base.

YOUR ROLE:

This is a clear Level 2 Engineer role. You will work with a successful and growing Service Delivery team to provide proactive support to clients. 

YOU WILL NEED:

• A technical background with some previous experience working in an IT service desk role, preferably with an MSP.
• An understanding of service support and ticketing systems.
• Experience in contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications.
• Industry based certifications and training.
   

YOUR KNOWLEDGE:
You will have some understanding of these technologies:

• Office 365 Admin
• Azure
• Veeam
• MS Teams
• 3CX
• Networking
• Watchguard / Fortinet / Meraki
• Ticketing and Documentation Applications
• RMM

THE BENEFITS:

• Room to grow within an established and successful team.
• Permanent role with B2B hours.
• A competitive salary package. 
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume. 

About the Company:
Join a successful and well-established Melbourne-based MSP that has been delivering industry-leading IT solutions across multiple verticals since the 1990s. As a trusted IT services provider, our client offers cutting-edge managed and professional services to a growing base of customers.

The Role:
We are seeking an experienced and driven Senior Engineer to join the technical team. This role involves designing, implementing, and managing a variety of client projects across a broad spectrum of IT technologies. You will be responsible for delivering high-quality solutions, ensuring system reliability, performance, and security, and contributing to the company’s technical expertise.

This is a permanent, senior-level position advertised as "On-Site," with flexibility to work from where you are most effective. You will enjoy autonomy and self-management while being a key contributor to the team and the broader organization.

Key Responsibilities:

• Design and architect IT solutions to meet client requirements.
• Plan and implement infrastructure upgrades and expansions.
• Collaborate with clients to understand their needs and translate them into actionable plans.
• Lead and manage projects, ensuring timely delivery and successful outcomes.
• Provide technical support and troubleshooting during project delivery (outside of BAU support).
• Act as an escalation point for Level 3 tasks from the Service Desk or peer-led projects.
• Contribute to organizational knowledge of emerging technologies, including systems management, cloud utilization, security, and automation.
• Assist in project scoping and review processes.
   

Technical Skills and Knowledge:
The ideal candidate will possess expertise in the following areas:

• Active Directory (Cloud and On-Premises).
• Microsoft 365, Intune (including packaging and security).
• VoIP Telephony.
• Server and Network Administration.
• VPN configuration and troubleshooting.
• Networking: Switching, Routing, and WiFi implementation.
• Security: Authentication and Firewall deployment.
• Familiarity with service delivery tools such as ConnectWise, Autotask, IT Glue, and Datto.
   

Soft Skills and Experience:
This senior engineer role requires:

• A strong technical background with significant experience in service delivery and MSP operations.
• A proven track record of technical project delivery, including solution sign-offs and documentation.
• Broad exposure to IT hardware, operating systems, and business applications.
• Proficiency in cloud-based services, networking, and mainstream business technologies.
• Experience with Ticketing, RMM, and Documentation systems.
• Professional presentation and excellent communication skills.
• (Optional) Team management experience is advantageous but not essential.
   

What’s on Offer:

• A senior role with opportunities to lead and influence company direction.
• Potential for progression to management team level.
• Inner-suburbs location with parking.
• A competitive salary package.
   

Eligibility:
Applicants must be Australian Citizens or Permanent Residents. Unfortunately, this role is not open to temporary visa holders.

If you are a driven, self-starter with strong technical expertise and a passion for delivering exceptional IT solutions, we encourage you to apply with an updated resume.

Job summary

Join an innovative and expanding MSP located in Melbourne’s Inner Suburbs. Take on a senior technical role and enjoy a competitive salary.

Join a fast growing, Melbourne based company.  Work for local founders establishing a dynamic mixed services provider.  Leverage their established telecomunications business and growing managed services presence.  

YOUR ROLE:

Our client is committed to growth.  They are targeting increasing telecommunications sales and a growing managed services portfolio.  Join an established sales team and use your knowledge of telecommunications business development. Add and grow accounts and identify managed services opportunities.

YOU WILL NEED:

• 2 years of technology sales experience.
• At least 1 year of telecommunications sales. 
• Previous success in prospecting new clients.
• Previous success meeting sales targets.
• An understanding of telecommunication technologies.
• Clear spoken and written communication skills. 
• An obvious grasp of all things IT.

THE BENEFITS:

• The opportunity to work with an ownership team comprising sales and technical excellence.
• An established sales team with a record of growth.
• Realistic and achievable sales targets.
• Inner suburb’s location with parking.
• A competitive salary arrangement with $120k OTE and uncapped commission.

First and foremost we are looking for the right candidate. 
If you are a driven self starter with applicable BDM experience apply with an updated resume. 

This MSP Help Desk and IT Support role revolves around a consistent customer service experience. You will be a key member of a service delivery team using your IT skills and technical knowledge to understand and resolve customer enquiries.

OUR CLIENT:

You’ll join Join a fast growing, Eastern Suburbs MSP and work for local founders in a dynamic service provider.  

YOUR ROLE:

This is a clear IT Support role. You will work within a successful Service Delivery team to provide proactive support to clients. 

YOU WILL NEED:

• A technical background with some previous experience working in a technical service desk role
• Experience with service support and ticketing systems
• A basic understanding of contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications
• Industry based certifications and training.
   

YOUR KNOWLEDGE:
You will have an understanding of some or all of these technologies:

• Basic data networking 
• Office 365 Admin
• Ticketing and Documentation Applications
• RMM.

THE BENEFITS:

• The opportunity to work with a successful team comprising sales and technical excellence
• Room to grow within an established and successful team
• Eastern suburb’s location with parking
• A competitive salary package.
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume. 

The Level 2 Support Engineer role revolves around a consistent customer service experience. You will be highly customer focused willing to take ownership of client issues and do what it takes to achieve the best resolutions.

OUR CLIENT:

You’ll join a well-established IT services provider. They provide contemporary Managed and Professional Services to an extensive and growing customer base.

YOUR ROLE:

This is a clear Level 2 Engineer role. You will work with a successful and growing Service Delivery team to provide proactive support to clients. 

YOU WILL NEED:

• A technical background with some previous experience working in an IT service desk role, preferably with an MSP.
• An understanding of service support and ticketing systems.
• Experience in contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications.
• Industry based certifications and training.
   

YOUR KNOWLEDGE:
You will have some understanding of these technologies:

• Office 365 Admin
• Azure
• Veeam
• MS Teams
• 3CX
• Networking
• Watchguard / Fortinet / Meraki
• Ticketing and Documentation Applications
• RMM

THE BENEFITS:

• Room to grow within an established and successful team.
• Permanent role with B2B hours.
• A competitive salary package. 
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume. 

We have an urgent requirement to find candidates that combine experience in Pharmacy with an IT Software support background.

After discussing the requirement with our clients we know that the Pharmacy experience is the key differentiator for this role. We believe it is ideally positioned for people who have some IT support education and/or experience and who have also worked in Pharmacy (retail, wholesale, or support).

Key Requirements:

• Software Application Support Experience and/or Training
• Pharmacy operation or support experience
• Excellent written and spoken English

Key Conditions:

• Office Location Melbourne CBD
• Hybrid WFH/Office Role
• Permanent, Contract to Permanent, or Ongoing contract engagement models

Confirm in your application that you meet the three key requirements above and we will contact you to discuss the role. A detailed position description will be made available following the intial contact.