• Melbourne VIC
• Sales – Pre & Post
• Full Time
• 100% Base

About the Company:
Join a well-established and successful Melbourne-based MSP that has been delivering industry-leading IT solutions across multiple verticals since the 1990s. As a trusted IT services provider our client offers cutting-edge managed and professional services to a growing base of customers.

The Role:
As a key member of the team you will manage technical accounts, delivering innovative solutions and high-quality support. This role requires a strong background in Managed Service Provider (MSP) environments, as you will oversee escalations, onsite work, and project delivery. 

More specifically, your responsibilities include but are not limited to:

• Managing technical accounts and ensuring client satisfaction
• Advising clients on IT strategy and best practices
• Working with sales to scope, onboard, and support new clients
• Documenting project scope, solutions, and client interactions
• Ensuring effective communication and coordination with internal teams.

Your background:

You are the applicant that that loves both technology and customers. You want to grow your commercial career whilst staying in touch with the IT world, you’re the person that enjoys introducing tech to clients.

You will need significant experience in a Managed Service Provider (MSP) environment, strong organisational skills, a solid IT background, and a passion for delivering high-quality managed services.

In addition, you will have:

• Experience with a broad range of IT systems and programs, including firewalls, Microsoft platforms, and virtual environments
• Prior experience in a pre-sales role, including scoping and delivering project solutions, is highly desirable
• Strong problem-solving skills and the ability to work autonomously
• Excellent communication skills, both verbal and written
• A valid driver’s licence and reliable transportation.

What’s on Offer:

• A senior role with a competetive salary package
• Potential for progression to management team level
• Inner-suburbs location with parking.

Eligibility:
Applicants must be Australian Citizens or Permanent Residents. Unfortunately, this role is not open to temporary visa holders.

If you are a driven, self-starter with strong technical expertise and a passion for delivering exceptional IT solutions, we encourage you to apply with an updated resume.