About the Company:
Join a long-standing and reputable Managed Services Provider (MSP) that delivers exceptional IT solutions across a range of industries.
Known for their commitment to innovation and client satisfaction, this company provides both managed and professional services to a growing and loyal customer base. They are expanding their Adelaide office and need to add local technical support capability.

About the Role:
We’re looking for an enthusiastic Technical Support Officer support officer to join the team.
In this role, you’ll be based in Adelaide providing first line IT support for a growing list of South Australian based clients.

About You:
This role is ideal for someone with a love of IT, some basic IT support experience, a willingness to learn, and a strong customer service focus.

You’ll bring:

• A basic understanding and enthusiasm for computing
• Some initial experience supporting Microsoft applications including Office 365
• Good communication and interpersonal skills
• Ability to follow instructions and work independently or as part of a team
• Strong problem-solving skills and attention to detail
• Willingness to learn and adapt to new technologies
• A valid driver’s licence and reliable vehicle.

Your responsibilities:

• Provide first-level technical support for hardware, software, and network issues
• Respond to helpdesk tickets, emails in a timely and professional manner
• Support user account management (e.g., password resets, access permissions)
• Perform basic troubleshooting including internet and Wi-Fi connectivity issues
• Maintain accurate records of support requests and resolutions
• Escalate complex issues to senior IT staff as required

Your qualifications:

• Some previous academic and/or commercial IT support experience
• Current Working with Children Check (or ability to obtain)
• Police Check (or ability to obtain).

What’s on Offer:

• A secure full time role
• Clear progression opportunities towards other MSP roles
• Join a fast growing MSP

Eligibility:
This position is open to Australian Citizens and Permanent Residents only. Unfortunately, applicants on temporary visas cannot be considered.

Ready to Take the Next Step?
If you’re a self-motivated IT professional who enjoys solving complex problems and delivering exceptional service, we’d love to hear from you. Apply today with your updated resume.