The Level 2 Engineer role revolves around a consistent customer service experience. You will be highly customer focused willing to take ownership of client issues and do what it takes to achieve the best resolutions.

OUR CLIENT:

You’ll join a well-established IT services provider. They provide contemporary Managed and Professional Services to an extensive and growing customer base.

YOUR ROLE:

This is a clear Level 2 Engineer role. You will work with a successful and growing Service Delivery team to provide proactive support to clients. 

YOU WILL NEED:

• A technical background with some previous experience working in an IT service desk role, preferably with an MSP.
• An understanding of service support and ticketing systems.
• Experience in contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications.
• Industry based certifications and training.
   

YOUR KNOWLEDGE:
You will have some understanding of these technologies:

• Office 365 Admin
• Azure
• Veeam
• MS Teams
• 3CX
• Networking
• Watchguard / Fortinet / Meraki
• Ticketing and Documentation Applications
• RMM

THE BENEFITS:

• Room to grow within an established and successful team.
• Permanent role with B2B hours.
• A competitive salary package. 
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume. 

About the Company:
Join a successful and well-established Melbourne-based MSP that has been delivering industry-leading IT solutions across multiple verticals since the 1990s. As a trusted IT services provider, our client offers cutting-edge managed and professional services to a growing base of customers.

The Role:
We are seeking an experienced and driven Senior Engineer to join the technical team. This role involves designing, implementing, and managing a variety of client projects across a broad spectrum of IT technologies. You will be responsible for delivering high-quality solutions, ensuring system reliability, performance, and security, and contributing to the company’s technical expertise.

This is a permanent, senior-level position advertised as "On-Site," with flexibility to work from where you are most effective. You will enjoy autonomy and self-management while being a key contributor to the team and the broader organization.

Key Responsibilities:

• Design and architect IT solutions to meet client requirements.
• Plan and implement infrastructure upgrades and expansions.
• Collaborate with clients to understand their needs and translate them into actionable plans.
• Lead and manage projects, ensuring timely delivery and successful outcomes.
• Provide technical support and troubleshooting during project delivery (outside of BAU support).
• Act as an escalation point for Level 3 tasks from the Service Desk or peer-led projects.
• Contribute to organizational knowledge of emerging technologies, including systems management, cloud utilization, security, and automation.
• Assist in project scoping and review processes.
   

Technical Skills and Knowledge:
The ideal candidate will possess expertise in the following areas:

• Active Directory (Cloud and On-Premises).
• Microsoft 365, Intune (including packaging and security).
• VoIP Telephony.
• Server and Network Administration.
• VPN configuration and troubleshooting.
• Networking: Switching, Routing, and WiFi implementation.
• Security: Authentication and Firewall deployment.
• Familiarity with service delivery tools such as ConnectWise, Autotask, IT Glue, and Datto.
   

Soft Skills and Experience:
This senior engineer role requires:

• A strong technical background with significant experience in service delivery and MSP operations.
• A proven track record of technical project delivery, including solution sign-offs and documentation.
• Broad exposure to IT hardware, operating systems, and business applications.
• Proficiency in cloud-based services, networking, and mainstream business technologies.
• Experience with Ticketing, RMM, and Documentation systems.
• Professional presentation and excellent communication skills.
• (Optional) Team management experience is advantageous but not essential.
   

What’s on Offer:

• A senior role with opportunities to lead and influence company direction.
• Potential for progression to management team level.
• Inner-suburbs location with parking.
• A competitive salary package.
   

Eligibility:
Applicants must be Australian Citizens or Permanent Residents. Unfortunately, this role is not open to temporary visa holders.

If you are a driven, self-starter with strong technical expertise and a passion for delivering exceptional IT solutions, we encourage you to apply with an updated resume.

Job summary

Join an innovative and expanding MSP located in Melbourne’s Inner Suburbs. Take on a senior technical role and enjoy a competitive salary.

Join a fast growing, Melbourne based company.  Work for local founders establishing a dynamic mixed services provider.  Leverage their established telecomunications business and growing managed services presence.  

YOUR ROLE:

Our client is committed to growth.  They are targeting increasing telecommunications sales and a growing managed services portfolio.  Join an established sales team and use your knowledge of telecommunications business development. Add and grow accounts and identify managed services opportunities.

YOU WILL NEED:

• 2 years of technology sales experience.
• At least 1 year of telecommunications sales. 
• Previous success in prospecting new clients.
• Previous success meeting sales targets.
• An understanding of telecommunication technologies.
• Clear spoken and written communication skills. 
• An obvious grasp of all things IT.

THE BENEFITS:

• The opportunity to work with an ownership team comprising sales and technical excellence.
• An established sales team with a record of growth.
• Realistic and achievable sales targets.
• Inner suburb’s location with parking.
• A competitive salary arrangement with $120k OTE and uncapped commission.

First and foremost we are looking for the right candidate. 
If you are a driven self starter with applicable BDM experience apply with an updated resume. 

This MSP Help Desk and IT Support role revolves around a consistent customer service experience. You will be a key member of a service delivery team using your IT skills and technical knowledge to understand and resolve customer enquiries.

OUR CLIENT:

You’ll join Join a fast growing, Eastern Suburbs MSP and work for local founders in a dynamic service provider.  

YOUR ROLE:

This is a clear IT Support role. You will work within a successful Service Delivery team to provide proactive support to clients. 

YOU WILL NEED:

• A technical background with some previous experience working in a technical service desk role
• Experience with service support and ticketing systems
• A basic understanding of contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications
• Industry based certifications and training.
   

YOUR KNOWLEDGE:
You will have an understanding of some or all of these technologies:

• Basic data networking 
• Office 365 Admin
• Ticketing and Documentation Applications
• RMM.

THE BENEFITS:

• The opportunity to work with a successful team comprising sales and technical excellence
• Room to grow within an established and successful team
• Eastern suburb’s location with parking
• A competitive salary package.
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume. 

The Level 2 Support Engineer role revolves around a consistent customer service experience. You will be highly customer focused willing to take ownership of client issues and do what it takes to achieve the best resolutions.

OUR CLIENT:

You’ll join a well-established IT services provider. They provide contemporary Managed and Professional Services to an extensive and growing customer base.

YOUR ROLE:

This is a clear Level 2 Engineer role. You will work with a successful and growing Service Delivery team to provide proactive support to clients. 

YOU WILL NEED:

• A technical background with some previous experience working in an IT service desk role, preferably with an MSP.
• An understanding of service support and ticketing systems.
• Experience in contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications.
• Industry based certifications and training.
   

YOUR KNOWLEDGE:
You will have some understanding of these technologies:

• Office 365 Admin
• Azure
• Veeam
• MS Teams
• 3CX
• Networking
• Watchguard / Fortinet / Meraki
• Ticketing and Documentation Applications
• RMM

THE BENEFITS:

• Room to grow within an established and successful team.
• Permanent role with B2B hours.
• A competitive salary package. 
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume.