A well established and growing Melbourne MSP is looking for their best on field — someone who leads by example, lifts the team around them and genuinely cares about getting it right every time.

This isn’t a management role. There are no direct reports. What it is, is the person on the help desk who sets the standard — technically sharp, calm under pressure, and the kind of communicator who makes clients feel looked after. You’ll carry a billable workload while keeping an eye on the team around you, stepping up for complex escalations and helping others grow.

What you’ll bring:

• 3+ years MSP experience — this is essential
• Level 2 across M365, Active Directory, Exchange Online, SharePoint and Windows 11
• Experience with a PSA tool — HaloPSA highly regarded
• Solid troubleshooting skills and strong written and verbal communication
• A genuine desire to mentor and lift the people around you
• Azure, InTune and Mac experience are a bonus

The role:

• Hybrid — 2 days in Ringwood, balance from home
• Full time, $75,000 – $85,000 + super
• 25 year old privately owned business with hands-on directors who genuinely invest in their people
• Selected candidate will need to complete a Police Check, NDIS Check and Working With Children Check

Eligibility:
This position is open to Australian Citizens and Permanent Residents only. Unfortunately, applicants on temporary visas cannot be considered.

Ready to Take the Next Step?
If you’re a self-motivated IT professional who enjoys solving complex problems and delivering exceptional service, we’d love to hear from you. Apply today with your updated resume.