Level 1/2 Help Desk & IT Support

This MSP Help Desk and IT Support role revolves around a consistent customer service experience. You will be a key member of a service delivery team using your IT skills and technical knowledge to understand and resolve customer enquiries.

OUR CLIENT:

You’ll join Join a fast growing, Eastern Suburbs MSP and work for local founders in a dynamic service provider.  

YOUR ROLE:

This is a clear IT Support role. You will work within a successful Service Delivery team to provide proactive support to clients. 

YOU WILL NEED:

• A technical background with some previous experience working in a technical service desk role
• Experience with service support and ticketing systems
• A basic understanding of contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications
• Industry based certifications and training.
   

YOUR KNOWLEDGE:
You will have an understanding of some or all of these technologies:

• Basic data networking 
• Office 365 Admin
• Ticketing and Documentation Applications
• RMM.

THE BENEFITS:

• The opportunity to work with a successful team comprising sales and technical excellence
• Room to grow within an established and successful team
• Eastern suburb’s location with parking
• A competitive salary package.
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume.