About the Role
As an MSP Engineer, you’ll play a pivotal role in delivering exceptional customer service while solving complex technical issues. Your focus will be on providing proactive support and taking ownership of client concerns, ensuring the best possible outcomes. This role is perfect for someone who thrives in a dynamic, client-facing environment and is committed to providing top-tier technical solutions.

About Our Client
Join a well-established Managed Service Provider (MSP) that delivers high-quality Managed IT and Telco Services across Southeast Queensland and beyond. With a fast-growing customer base, you’ll have the opportunity to contribute to the continued success and expansion of the business.

Your Responsibilities
This is a Level 2+ Engineer role, where you will:

• Onboard and document new clients, ensuring smooth transitions.
• Implement new and updated IT solutions that meet client needs.
• Provide proactive support and troubleshooting to clients.
• Act as an escalation point for Level 1 service desk issues.
• Have the chance to expand your role into areas like solution design, project management, and basic quoting.

What We’re Looking For
We’re seeking a motivated, hands-on professional who:

• Loves solving technical problems and troubleshooting complex issues.
• Is a clear and effective communicator, both internally and with clients.
• Contributes ideas for process improvements and best practices.
• Brings positivity and a team-oriented approach to everything they do.
• Works well autonomously, managing tasks and priorities efficiently.

Required Skills & Experience

• Experience in an IT service desk or similar role, ideally within an MSP environment.
• Solid knowledge of cloud-based services, networking, and business applications.
• Industry certifications (e.g., Microsoft, Cisco) are highly regarded.
• Experience in a Telco Service Provider role would be a plus.

Technical Expertise
You should have hands-on experience with most of the following technologies:

• Microsoft Office 365 (including InTune)
• Microsoft Azure
• Backup Technologies (e.g., Acronis Cloud Protect)
• End-User Applications (e.g., MS Teams, MS Office)
• Telephony Platforms (e.g., 3CX, Avaya)
• Networking (e.g., Ubiquiti, Watchguard, Fortinet, Meraki)
• Ticketing and Documentation Tools
• Remote Monitoring & Management (RMM) (e.g., NinjaOne)
• Virtualization Technologies (e.g., VMware, Proxmox)
• Endpoint Security (e.g., SentinelOne, Webroot)

The Benefits

• Growth opportunities within a successful and expanding team.
• Permanent role with a work schedule aligned to B2B hours.
• Competitive salary package with attractive benefits.

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume.