About the Company:
Join a long-standing and reputable Melbourne-based Managed Services Provider (MSP) that has been delivering exceptional IT solutions across a range of industries since the 1990s. Known for their commitment to innovation and client satisfaction, this company provides both managed and professional services to a growing and loyal customer base.

About the Role:
We’re looking for an experienced IT support officer to join the team. In this role, you’ll work onsite in a Northern Suburbs based College. You will be responsible for IT support to staff and sudents ensuring smooth operation of the school’s technology systems.

About You:
This role is ideal for someone with basic IT knowledge, a willingness to learn, and a strong customer service focus.

You’ll bring:

• A basic understanding and enthusiasm for computing
• Some experience supporting Microsoft applications including Office 365
• Good communication and interpersonal skills
• Ability to follow instructions and work independently or as part of a team
• Strong problem-solving skills and attention to detail
• Willingness to learn and adapt to new technologies
• A valid driver’s licence and reliable vehicle.

And it won’t hurt if you also have:

• Previous experience in a school or educational environment
• Knowledge of basic networking and IT concepts (e.g., Networks, Wi-Fi)
• Experience with helpdesk or ticketing systems.

Your responsibilities:

• Provide first-level technical support for hardware, software, and network issues
• Respond to helpdesk tickets, emails, and walk-up requests in a timely and professional manner
• Set up and maintain student and staff devices (e.g., laptops, desktops, tablets)
• Monitor printing consumables and maintain printer infrastructure
• Assist with classroom technology (e.g., projectors, ViVi’s, audio visual support)
• Repair laptops
• Support user account management (e.g., password resets, access permissions)
• Perform basic troubleshooting including internet and Wi-Fi connectivity issues
• Maintain accurate records of support requests and resolutions
• Escalate complex issues to senior IT staff as required
• Perform routine checks and updates on school devices
• Assist with IT asset inventory and documentation
• Provide support during school events and exams as needed.

Your qualifications:

• Completion of or working towards a Certificate III or IV in Information Technology (or equivalent)
• Current Working with Children Check (or ability to obtain)
• Police Check (or ability to obtain).

What’s on Offer:

• A secure full time role
• Clear progression opportunities towards other MSP roles
• Convenient northern-suburbs location with on-site parking

Eligibility:
This position is open to Australian Citizens and Permanent Residents only. Unfortunately, applicants on temporary visas cannot be considered.

Ready to Take the Next Step?
If you’re a self-motivated IT professional who enjoys solving complex problems and delivering exceptional service, we’d love to hear from you. Apply today with your updated resume.