The Level 2 Support Engineer role revolves around a consistent customer service experience. You will be highly customer focused willing to take ownership of client issues and do what it takes to achieve the best resolutions.

OUR CLIENT:

You’ll join a well-established IT services provider. They provide contemporary Managed and Professional Services to an extensive and growing customer base.

YOUR ROLE:

This is a clear Level 2 Engineer role. You will work with a successful and growing Service Delivery team to provide proactive support to clients. 

YOU WILL NEED:

• A technical background with some previous experience working in an IT service desk role, preferably with an MSP.
• An understanding of service support and ticketing systems.
• Experience in contemporary commercial IT technologies including cloud-based services, networking, and mainstream business applications.
• Industry based certifications and training.
   

YOUR KNOWLEDGE:
You will have some understanding of these technologies:

• Office 365 Admin
• Azure
• Veeam
• MS Teams
• 3CX
• Networking
• Watchguard / Fortinet / Meraki
• Ticketing and Documentation Applications
• RMM

THE BENEFITS:

• Room to grow within an established and successful team.
• Permanent role with B2B hours.
• A competitive salary package. 
   

Australian Citizen or Permanent Resident (not applicable to temporary visa holders). 

First and foremost we are looking for the right candidate, if you are a driven self starter with applicable technical experience please apply with an updated resume. 

We have an urgent requirement to find candidates that combine experience in Pharmacy with an IT Software support background.

After discussing the requirement with our clients we know that the Pharmacy experience is the key differentiator for this role. We believe it is ideally positioned for people who have some IT support education and/or experience and who have also worked in Pharmacy (retail, wholesale, or support).

Key Requirements:

• Software Application Support Experience and/or Training
• Pharmacy operation or support experience
• Excellent written and spoken English

Key Conditions:

• Office Location Melbourne CBD
• Hybrid WFH/Office Role
• Permanent, Contract to Permanent, or Ongoing contract engagement models

Confirm in your application that you meet the three key requirements above and we will contact you to discuss the role. A detailed position description will be made available following the intial contact.