The Opportunity:

Are you a pharmacist who's more energised by training and technology than by counting tablets?

A leading Australian pharmacy management software provider is looking for a registered pharmacist to join their team as an Onboarding Specialist — the person who guides new customers from go-live through to confident, independent use of the platform.

What the role actually involves:

You'll be the primary contact for each pharmacy during their onboarding period — providing live support, coordinating training, closing out technical tasks, and handing over to the Support team when the customer is ready. You'll draw on your clinical background to advise on dispense workflows, PBS claiming, and compliance, while working cross-functionally with installers, product, and support teams.

Think customer success — you're there to make sure adoption sticks.

You'll bring:

• • AHPRA registration as a Pharmacist
• • 2+ years in community or hospital pharmacy
• • Experience in a customer-facing role — support, training, or onboarding
• • Comfort with dispense software and the ability to pick up new systems quickly
• • Strong communication and a genuine knack for explaining things clearly

The setup:

Hybrid working from a Melbourne CBD office, with national travel for onsite installations.

What’s on Offer

• Competitive salary package.
• Ongoing professional development and clear career progression pathways.
• A meaningful role at the intersection of healthcare and technology.
• A supportive, modern workplace in Docklands, working alongside a passionate and expert team.

Ready to Apply?

If you’re looking to combine your pharmacy expertise with innovative healthcare technology and enjoy working closely with customers, we’d love to hear from you. Apply now to take the next step in your career.

About the Company:
Join an established Managed Services Provider (MSP) that has provided IT support and services to the corporate and education sectors for over a decade. Known for their commitment to innovation and client satisfaction, this company provides both managed and professional services to a growing and loyal customer base.

About the Role:
We’re looking for an experienced IT support officer to join the team. In this role, you’ll work onsite supporting schools across Melbourne's Western Suburbs. You will be responsible for IT support to staff and sudents ensuring smooth operation of the school’s technology systems.

About You:
This role is ideal for someone with basic IT knowledge, a willingness to learn, and a strong customer service focus.

You’ll bring:

• A basic understanding and enthusiasm for computing
• Some experience supporting Microsoft applications including Office 365
• Good communication and interpersonal skills
• Ability to follow instructions and work independently or as part of a team
• Strong problem-solving skills and attention to detail
• Willingness to learn and adapt to new technologies
• A valid driver’s licence and reliable vehicle.

And it won't hurt if you also have:

• Previous experience in a school or educational environment
• Knowledge of basic networking and IT concepts (e.g., Networks, Wi-Fi)
• Experience with helpdesk or ticketing systems.

Your responsibilities:

• Provide first-level technical support for hardware, software, and network issues
• Respond to helpdesk tickets, emails, and walk-up requests in a timely and professional manner
• Set up and maintain student and staff devices (e.g., laptops, desktops, tablets)
• Monitor printing consumables and maintain printer infrastructure
• Assist with classroom technology (e.g., projectors, ViVi’s, audio visual support)
• Repair laptops
• Support user account management (e.g., password resets, access permissions)
• Perform basic troubleshooting including internet and Wi-Fi connectivity issues
• Maintain accurate records of support requests and resolutions
• Escalate complex issues to senior IT staff as required
• Perform routine checks and updates on school devices
• Assist with IT asset inventory and documentation
• Provide support during school events and exams as needed.

Your qualifications:

• Completion of or working towards a Certificate III or IV in Information Technology (or equivalent)
• Current Working with Children Check (or ability to obtain)
• Police Check (or ability to obtain).

What’s on Offer:

• A secure full time role
• Clear progression opportunities towards other MSP roles
• Convenient Wesern Suburbs locations with on-site parking.

Eligibility:
This position is open to Australian Citizens and Permanent Residents only. Unfortunately, applicants on temporary visas cannot be considered.

Ready to Take the Next Step?
If you're a self-motivated IT professional who enjoys solving complex problems and delivering exceptional service, we’d love to hear from you. Apply today with your updated resume.

About the Company

Our client is an innovative Australian-owned healthcare technology business delivering a purpose-built clinical services platform to pharmacies nationwide. Their platform supports pharmacists in delivering expanded clinical services — from vaccinations to medication reviews — and is trusted by a growing network of pharmacy customers across the country. This is a team that genuinely cares about the future of pharmacy practice and the technology that enables it.

The Opportunity

This is a rare role for a pharmacist who is ready to step beyond the dispensary and into the world of health technology.

As a Customer Onboarding & Success Specialist, you'll be the person pharmacy teams rely on when they're adopting a new platform — guiding them from initial setup through to confident, active use. You'll bring your pharmacy knowledge into a technology context, using it to build credibility, tailor training, and bridge the gap between clinical workflows and software capability.

This is not a clinical practice role. It's a customer success and technology role — and it's a genuinely compelling career move for the right pharmacist.

What You’ll Be Doing

Onboarding & Implementation

• Serve as the primary contact for each pharmacy throughout their onboarding journey, building trusted relationships and driving successful platform adoption.
• Coordinate and execute pre-go-live activities including platform configuration, integration checks, and user setup.
• Manage end-to-end implementation for assigned pharmacies, ensuring all tasks are completed before handover.
• Identify risks to go-live timelines early and escalate proactively to keep things on track.
• Execute a thorough, documented handover to the ongoing support function with full configuration records and training artefacts.

Training

• Assess each store's training needs based on team size, workflows, and user confidence levels.
• Design and deliver tailored training sessions — remote, onsite, and via webinar — that build genuine capability and drive active platform use.
• Develop and maintain practical training materials: job aids, quick-reference guides, and onboarding checklists.
• Apply adult learning principles to ensure training is relevant, practical, and measurable.

Customer Support

• Provide live, on-demand support to pharmacy teams during and after onboarding — answering product, workflow, and configuration questions or routing to the right internal owner.
• Respond promptly across phone, email, and support channels, providing clear and accurate guidance.
• Maintain accurate records of interactions and resolutions in CRM and support tools.

Knowledge Management

• Write and maintain knowledgebase articles that reflect current platform features, workflows, and best practices.
• Produce training videos covering key platform features and onboarding workflows.
• Continuously improve onboarding resources based on customer feedback and recurring support themes.

Cross-Functional Collaboration

• Work closely with the Product and Development team to stay across platform updates, surface customer-reported issues, and contribute to improvement cycles.
• Capture and share customer feedback and NPS insights to inform roadmap priorities and support process improvements.
• Collaborate with peer support functions to ensure a cohesive customer experience across related products.

About You

Your Qualifications

• Bachelor of Pharmacy or equivalent, with current AHPRA registration.
• Solid understanding of community pharmacy operations and clinical services workflows — vaccinations, MedsCheck, Expanded Scope of Practice, banner group dynamics.

Your Background

• Experience in community pharmacy, with hands-on familiarity with professional services software platforms.
• Prior experience in a customer-facing role — onboarding, implementation, customer success, or technical support — within healthcare, health technology, or SaaS is a strong advantage.
• Demonstrated ability to deliver software training to non-technical users across varied formats: one-on-one, group, remote, and onsite.
• Experience writing user guides, knowledgebase content, or training materials is desirable.

Your Skills

• Natural rapport-builder — able to earn the trust of pharmacy owners and staff quickly and maintain it.
• Clear communicator across verbal, written, and remote formats, with the ability to adapt your style to your audience.
• Organised and self-directed, comfortable managing multiple customer accounts simultaneously at different stages of the onboarding lifecycle.
• Strong problem-solving instincts — able to triage issues, determine root cause, and coordinate resolution across internal teams.
• Content creation aptitude, including the ability to produce instructional video content for non-technical audiences.
• Willingness to travel for onsite implementations, training sessions, and industry events such as the APP Conference.

What’s on Offer

• Competitive remuneration package.
• Remote-first working arrangements, with travel as required.
• A meaningful role at the intersection of pharmacy practice and health technology.
• A collaborative, cross-functional team environment where your clinical background is genuinely valued — not just on paper.
• Clear pathways for professional growth as the platform and customer base continue to expand.

Ready to Make the Move?

If you're a pharmacist who's curious about technology, energised by customer success, and ready for a career that uses your clinical knowledge in a completely new way — we'd love to hear from you. Apply now and a full position description will be shared upon first contact.

About the Company

Our client is an Australian owned and operated print manufacturer. Part of a leading industry group. They serve a well-established and growing market with hundreds of customers nationwide. Their success is driven by innovation, collaboration, and investment in technology.

The Role

You will be responsible for managing client accounts and coordinating the day-to-day delivery of print orders — keeping workflows on track, stakeholders informed, and outcomes on time. Reporting directly to the General Manager, you will serve as the key point of contact for a portfolio of clients, managing requirements, resolving issues proactively, and ensuring every interaction reflects the professionalism and care the business is known for.

What You'll Do

• Continuously engage with clients and colleagues, managing and growing existing relationships
• Monitor reports to ensure the supply chain is running as smoothly as possible
• Maintain accurate records across company platforms
• Identify opportunities for growth and performance improvements
• Process orders and reconcile information for invoicing

About You

You'll be:

• Organised, with proven attention to detail
• Methodical, able to understand what's going on and to keep things running smoothly
• Decisive, able to make the calls that ensure deadlines are met
• Collaborative, able to work productively with internal and external stakeholders
• Informed, able to adopt, introduce and improve technology and processes

And with a relevant background in print, manufacturing, logistics or account management.

What's on Offer

• Join a successful team in a growing business
• Earn a competitive salary package
• Ongoing development with real career opportunities
• The chance to work at the intersection of manufacturing and technology.

Ready to Apply?

If you're a detail-driven professional who thrives in a fast-paced operational environment, we'd love to hear from you. Apply now and take the next step in your career — a detailed position description will be provided upon initial contact.

About the Company

Our client is a leading developer of software solutions purpose-built for the pharmaceutical industry. Part of a respected Australian-owned healthcare group, they serve a well-established and growing market with hundreds of customers nationwide. Their success is driven by innovation, collaboration, and a strong track record in delivering high-quality pharmacy management applications.

The Role

We are seeking a candidate that brings Retail Management expertise complimented with a strong interest in systems and product management. You'll be the 'Retail Management specialist' a full member of the development team with actual pharmacy retail managment experience.

This is a unique opportunity to step into a pivotal role where your deep understanding of retail pharmacy operations will directly influence the design, development, and evolution of cloud-based pharmacy management software. You will act as the bridge between pharmacy practice and technology, helping shape the future of pharmacy applications in Australia.

What You'll Do

• Apply your retail managment expertise to guide the development and enhancement of cloud-based pharmacy management software.
• Collaborate closely with software developers, product managers, and stakeholders to define requirements, oversee testing, coordinate pilot programs, and support solution rollouts.
• Work directly with existing and prospective customers to ensure system enhancements are practical, relevant, and deliver real value in a retail pharmacy environment.
• Your insights will help ensure products remain at the forefront of industry needs and best practices.

About You

You'll have:

• 3+ years' experience in pharmacy operations including some as a Retail Manager.
• Strong understanding of pharmacy operations, workflows, and customer needs.
• Demonstrated experience in pharmacy product database management, including maintaining and optimising product files or catalogues.
• Familiarity with pharmacy software systems.
• Experience with pharmacy dispense software and the ability to rapidly learn new features and updates.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
• Strong relationship-building skills and a collaborative mindset.
• Comfortable working in a fast-paced, cross-functional environment.

It may help if you also have:

• Previous experience working in a pharmacy group or branded network.
• Experience with Minfos.

What's on Offer

• Competitive salary package.
• Ongoing professional development and clear career progression opportunities.
• The chance to work at the intersection of healthcare and technology.
• A supportive, modern workplace in Docklands, alongside a passionate and expert team.

Ready to Apply?

If you're excited by the opportunity to combine your pharmacy expertise with innovative healthcare technology, we'd love to hear from you. Apply now to take the next step in your career. A detailed position description will be provided upon initial contact.